FMCC President’s BLOG – November 2019

Friday, November 15th, 2019

Welcome to our eighth newsletter, in the twentieth year of FMCC.

This month’s feature is a setting for using data as evidence to help FM sight-in on business targets, analyze problems and risks, and take actions based on evidence. FM data are already large and varied and will get more so. FM professional knowledge of every kind grows too. How do we put it all to use? Hire more consultants (joking; this is a blog, after all).

For a consultant, helping a client to recognize what information that is key to effective action toward business goals of the demand organization (ISO 41001 term for any organization that uses FM services regardless of the source) is primary to client progress, and eventually to the consultant staying on the job. Seeing evidence-based cause and effect is key, but context is essential. This month’s feature presents three tools for their value in consolidating and communicating cause, effect, and what to do, especially about what might go wrong, or has already gone wrong. Communication keeps a consulting project coherent and continuous. Cause and effect are central to processes since the beginning or time. Combining communication and relevant cause & effect brings reliability and, after a time, trust. Trust keeps us working.


Ask the Experts – in December expect an invitation from James Delgado, who will coordinate Ask The Experts, following Mark Sekula, who invented and managed this feature of FMJ (IFMA Facility Management Journal) for its long lifetime to date.

Board Meeting Agenda – Starting this month, the Board meeting agenda will go up on the website (Nov 20 agenda) about a week before the meeting (November 20 this month). This month also includes notes from the Annual General Meeting (that agenda went out as a slide set last month).  Next, see remarks. If you would like to join-in, contact for the link. There are usually about 15 guest spots available.

Last month’s Annual General Meeting in Phoenix gathered about half (23) of the FMCC members who attended World Workplace this year. Sorry if you missed. It was pretty lively.  For issues and discussions, take a look at the notes posted in the November meeting agenda, in the section AGM Report and Remarks? Essentially, they ask, “what does FMCC do for me?” That’s a valid question for any unpaid organization. As a direct benefit, I obtain work due to networking opportunities afforded by FMCC membership and projects – themselves interesting and usually not too demanding. Want to share some of this happiness? C’mon, contact a regional director or officer.


New Member Interview opportunity – If you are relatively new as a member of FMCC and would like to give an interview, please contact  or , or any FMCC Board member. Outside of the U.S., FMCC Regional Directors are available and may better appreciate your circumstances and styles of communication.

The FMCC Board welcomes comments, suggestions, and reports of error or malfunction. We keep a to-do list and rework it often. Contact or

The Newsletter editors gratefully accept commentary, news, and anecdotes about your own work, projects, and even problems. The newsletter derives directly from the web site, so your material will appear there, in news, blog, or events.  Contact or

FMCC BLOG, November 2019
David Reynolds
c: +1 504 481 2627

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