IFMA FMCC Live Webinar – “Well brought up KPIs don’t bite! Train your KPIs for process improvement” by David Reynolds

Friday, October 2nd, 2015

Date: November 19th, 2015
Time: 1:00 – 2:00 PM Eastern Time Zone (USA)

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linkedin_smallDavid Reynolds, CFM, FMP, Podcast Coordinator FMCC & Facility Management Consultant FM-CONSULT-CREATE

Well brought up KPIs don’t bite! Train your KPIs for process improvement


The term “performance measurement” may cause anxiety. Key Performance Indicators (KPIs) can be collections of vague words that do not improve work. KPIs should show whether important work is going well. They should help, not threaten.
We can leave KPI troubles behind. KPIs should show how well important processes in FM
operations, programs, projects, or the building of staff capabilities, are progressing to meet strategies and needs. Closely related to KPIs are Key Risk Indicators (KRIs) that track threats against key processes and trigger responses.
KPIs are for important work. Only a small amount of information is “key.” KPIs and their supporting KRIs are, by design, simple, reliable measures. They can be vitally important friends. Making and keeping them is itself a deliberate, systematic process, and the subject of this FMCC webinar.

“Well brought up KPIs don’t bite! Train your KPIs for process improvement”

Learning Objectives:

  1. Understand the role of key processes in FM
  2. Compare and contrast a workplace culture of reliability and prevention with a culture of fault and blame
  3. See how KPIs gauge progress and KRIs gauge hazards
  4. Recognize that Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) are integral process components that arise by design.

Presenter(s) Biography:

David Reynolds, MS, FMP, CFM

David Reynolds is an FM consultant based in Mississippi, in the U.S. His involvement in FM arose out of work in engineering, operations, and related information technology. He has a lifelong interest in how people experience the built environment. He began consulting in offshore oil field and inland marine transportation during the 1990s, building teams that streamlined and transformed production processes. He has continued in technical operations and project management roles since, concentrating exclusively in FM since joining IFMA in 2002. He earned the CFM in 2014.

Helping FMs to gauge, interpret, and take action in order to make processes reliable, productive, and resilient is the mission of FM-CONSULT-CREATE, his consultancy.
He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives.

Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

Thanks to the FMCC Sponsors:

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This post is powered by IFMA, FMCC & FMCC STAG Team. If you have any question about the FMCC STAG Team or sponsor opportunities drop a line to Markus Groll or David Reynolds and also note our upcoming events @

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