Webinar review: “Wax on Wax Off: Balancing Innovation and Operations in the United Arab Emirates FM Market ”

Friday, January 23rd, 2015

Recorded on January 22nd, 2015

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Presentation Slides:

Slides will be available soon in the members area on the FMCC website

FMCC Webinar: Wax on Wax Off: Balancing Innovation and Operations in the United Arab Emirates FM Market Date: 4th Thursday, January 22, 2014
Time: 1:00 PM Eastern

Presenter:

Ryan Darnell – Executive Director-Facilities Management – Khidmah LLC – DUBAI, UAE Overview: The presentation is designed to offer an insight into the fast-paced and dynamic FM market in the United Arab Emirates. Using local experiences to demonstrate that a ‘cut and paste’ mentality of western FM models can work for some aspects of operational delivery, however a locally adapted strategy is required. The balance of operations vs. continually innovating is a challenge on it’s own but when you add the challenges of multi-lingual workforces operating complex facilities in a harsh environment, the challenge just got a whole lot harder!

Learning Objectives:

1. Identifying the market conditions in which you are operating FM Services
2. Analysing where differentiation’s can be achieved from your competition (internal and external)
3. Setting strategies that optimise innovation while ensuring stability of operations in a developing market
4. Implementing a tailored strategic plan that matches the market and is easily communicated

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Presenter(s) Biography:

Ryan Darnell, Executive Director. Khidmah LLC

Ryan has more than 12 years of experience in the Facilities Management Industry starting in hands on roles that have developed across the commercial, residential, retail, IT and government sectors. As Executive Director of Facilities Management for Khidmah, Ryan is responsible for all operations, Health & Safety, Procurement, Sustainability and Project Management across the portfolio. His clients include Musanada, Aldar, Abu Dhabi Judiciary Department, Mubadala, Etihad, Environmental Agency Abu Dhabi, First Gulf Bank along with private residences and offices of members of the ruling family.

Previously Ryan worked for Seba in Abu Dhabi and Jones Lang LaSalle in Australia where his clients included IAG, Allianz, Morgan Stanley, EDS, Deutsche Bank, EMC, Coca Cola, Australian Customs, MLC and Sun Microsystems. He won several awards at IAG and also won the Young Facilities Manager Middle East Award in 2009. Ryan is an accredited member of the Australian Institute of Company Directors, IFMA, FMA Australia & Middle East Facility Management Association.

Khidmah LLC is an award winning fully Integrated Property Service Solutions Provider, delivering comprehensive Services under a single point of contact to the finest properties and most prestigious clients not only in the Middle East, but throughout the world.

Learn more about the benefits of being a member of IFMA’s FM Consultants Council

The webinar was brought to you by Markus Groll on behalf of IFMA’s FMCC