Resources

Tag: service

The Value Proposition for Our Clients in FM Consulting by Daniel Goldsmith

Wednesday, January 20th, 2016

Recently, I explored the value proposition and how strategic alliance can serve as a means to creating and delivering value. The discussion on value proposition remains quite relevant in an age where business priorities and competitive challenges remain fluid. In this article consider value proposition in terms of what it means to us as a… Read the full article »


How Engagement Improves Customer Service in Facility Management – a Lesson from Libraries by Chris Payne

Sunday, September 20th, 2015

In the late nineteen-nineties, an English town library was faced with declining demand. Like so many other library facilities, an increasing proportion of users were choosing to buy books cheaply from discounters, online booksellers and supermarkets. Early Internet users were also obtaining more content online; a trend that would later evolve into a flourishing market… Read the full article »