Resources

Tag: FMCC STAG

FM Consultants Podcast 2015-10 – Discussion by Kit Tuveson (USA), Bill Conely (USA) and David Reynolds (USA)

Thursday, June 25th, 2015

FM Consultants Podcast 2015-10 – Discussion by Kit Tuveson (USA), Bill Conely (USA) and David Reynolds (USA)on “Communication in consulting Projects”

Kit Tuveson and Bill Conely condense a wealth of FM experience with consulting project communications into a few minutes of accurate and sharply focused guidance on a topic that can never receive too much attention. Bill begins by asserting that the consultant carries the load for project communication concerning every project member, activity, and development: current and future.

A consultant can never communicate too much, nor too well, nor receive too much feedback, even when progress is steady and uneventful – and especially when not. Staying positive doesn’t get the job done on its own, but nothing else works nearly as well without it.

How does a consultant know what, when, and whether project communications are working? Kit engages this question by collecting the communication tools available and dialog with the client as to which to employ, in what style, when, how, and how to make adjustments when needed. A client should experience a consultant as proactive and transparent, exceeding expectations in communication. Doing so stands against the hazards that hide in assumptions that work is going smoothly, on the way to the next milepost, and more after. Assume everything is fine until it turns out that it’s not? Bad idea. Communication is how you and your client will know what’s happening, and what to do.

You may notice the quality of Kit Tuveson’s voice is raspy. Kit was ill with cancer when he recorded this podcast in March of 2015. He has since passed away and we deeply regret his loss. We will always be grateful for his commitment to IFMA’s FM Consultants Council. We invite you to listen. In Kit’s typical fashion, he will lead you to enjoy and to glean something worthwhile.


FM Consultants Podcast 2015-08 – Discussion by Ted Ritter (USA), Joachim Hohmann (Germany) and David Reynolds (USA)

Thursday, June 11th, 2015

Dr. Joachim Hohmann and Ted Ritter (of Germany and U.S. respectively) are partners in surveying of FM technology use and trends. On the date of this podcast, they presented a much longer FMCC webinar (archive available), detailing the background and implications arising from the subjects this brief interview.

What approaches can a consultant use to ensure value to a client over the life cycle of a technology? Prof. Hohmann focuses on the life cycle itself, as the hub of a project that introduces a critical technology, emphasizing that, at the present time, a technology should realize value promptly to meet a life cycle of approximately five years. Ted Ritter outlines the technical and organizational characteristics and trends making a short a life cycle feasible and desirable: cloud computing, viewing technology as an operating expense versus a capital expense, and pushing down technology decisions to business line managers. Despite globalization of technology, a consultant must be mindful of customs and expectations in the client’s country in guiding the project.


FM Consultants Podcast 2015-05 – Discussion by Daniel Goldsmith (USA), Chris Payne (UK) and David Reynolds (USA)

Thursday, May 21st, 2015

Consultant knowledge, skill and confidence, and, notably, character, form the foundation of the client relationship. Daniel Goldsmith builds on these pillars with what the consultant brings to the growing relationship from each of the three. But how does an FM consultant know that the relationship is firm and healthy? Chris Payne contributes a variety of indications, useful separately and together. Finally, the panelists emphasize how FM consulting is much more than subject matter expertise. Consultant integrity, being an effective communicator, and fitting smoothly into the dynamic work environment, and carrying through with valuable deliverables bring trust to sustain the relationship.


FM Consultants Podcast 2015-04 – Discussion by John Rimer (USA), Rich Fanelli (USA) and David Reynolds (USA)

Saturday, May 9th, 2015

Branding and rebranding: modern necessities in FM consulting – how to develop, maintain, and evolve your brand

John Rimer and Rich Fanelli examine branding, with specific attention to creating and evolving a brand in the era of the Internet. What is in a brand? Why and how should a consultant compose, establish, then change branding? Is all this effort worthwhile? Yes, a brand brings recognition and familiarity, keeping light on a trusted relationship – an important business resource for client and consultant alike.


FM Consultants Podcast 2015-03 – Discussion by Barbara Kane-Stokes (USA), Garry Brinton (USA) and David Reynolds (USA)

Sunday, May 3rd, 2015

Client satisfaction: how to get it, how to get it back, and how to recognize that you need to do so

Barbara Kane-Stokes and Garry Brinton go deeply and thoroughly into consulting client satisfaction – approaches, key components, and signs of client well-being, or of deterioration of the relationship. In the conclusion of the podcast, they each take up a project where the client insisted upon unrealistic results that introduced high levels of risk, potentially severe consequences, and became very unhappy when the consultant pointed this out. Both projects eventually succeeded. Listen to learn what brought this about.

Don’t miss this FMCC Membership Benefit Opportunity!!!
If you are an FMCC member we are delighted to conduct an interview about your FM related topics. It just takes some minutes for the recording and “your” podcast will be published in the “FMCC Podcast Series”. Our contact form will forward your request to our podcast Team.

Questionaire:
1) What are the key elements of enduring satisfaction for FM consultant customers?
2) How do FM consultants manage customer expectations?

The Panel:

Barbara Jo Kane, CFM
Barbara started Kane Consulting, a real estate and facilities management solutions company, in January 2001. Barbara’s expertise is working with tenants and or tenant owned buildings in the areas of leasing, subleasing, facilities-construction project management, move management, facility service contracts and establishing security systems and other like services. Barbara assists her clients in obtaining LEED certification points for their buildings and recommending “Green” facility service vendors to maintain corporate facilities.

In the fifteen years prior to starting her own firm, Barbara has held executive management positions in the areas of real estate and facilities management for Health Net, Fremont General Corporation and Candle Corporation. She also worked for CB Richard Ellis supporting the Bank of America where she was a Sr. Project Manager managing 800 bank construction projects with a staff of 8 project managers. Barbara is a Certified Facilities Manager (CFM) and a licensed Real Estate broker in the State of California. She has been a speaker for the American Management Association and IFMA. She was on the International Board of Directors of IFMA as well as President of the San Fernando Chapter and President of the Los Angeles Chapter of IFMA.

Garry Brinton
Garry Brinton is Senior Business Development and Project management Executive in the Brinton Group of Harrisburg, Pennsylvania, U.S.A. He has over 30 years experience related to business development, facilities planning and design, and project management. His specialties include
•Creative and effective strategies to acquire and retain clients
•Strategic facilities planning for proper alignment of people, process, and place
•Facilities related project management from initiation to close-out, featuring rigorous and proactive management of project budgets, schedules, procurement, and performance.

Garry previously held upper management posts with companies engaged in facilities consulting and project Management.
He served as an FMCC Board member in the 2012 to 2013 term.

David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)
David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:
David Reynolds – FMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov – FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll – FMCC Board Member as Secretary & STAG Chair


FM Consultants Podcast 2015-02 – Discussion by Teena Shouse , Michel Theriault and David Reynolds

Thursday, April 30th, 2015

Clear, responsive, communications are essential in a consulting engagement, from exploration to conclusion. Teena Shouse goes straight to the specifics of defining, performing, charging, and billing for services: from making responsive proposals, to scope, deliverables, and billing practices. But why is the client confident enough to issue an RFP to begin with? Michel Theriault shows that knowledge growing from consulting projects (when not proprietary for the client) should be shared in the FM community. Does this seem a paradox, giving away hard earned information that confers a competitive advantage? Michel shows otherwise – that writing, publishing, speaking, exhibiting, presenting, teaching… all add business advantage to FM consulting and FM overall.


FM Consultants Podcast 2015-01 – Discussion by Val Moraes, Stephen Ballesty and David Reynolds

Thursday, April 23rd, 2015

Consultant collaboration that serves the Client

FM, like other professions, employs specialized knowledge, skills, and experience. For the FM consultant engaged with a client project, partnering with other consultants can be essential, but how to develop, manage, and maintain this resource? Val Moreas and Stephen Ballesty focus on collaboration among consultants to optimize outcomes for the Client.

Don’t miss this FMCC Membership Benefit Opportunity!!!

If you are an FMCC member we are delighted to conduct an interview about your FM related topics. It just takes some minutes for the recording and “your” podcast will be published in the “FMCC Podcast Series”. Our contact form will forward your request to our podcast Team.

Questionaire:
1) Is collaboration with other FM consultants part of your practice? If not, do you think that collaboration could be worthwhile?
2) How readily could you identify another consultant for collaboration?
3) What provisions and circumstances can lead to a productive collaboration for consultants, and best value for the Client?

The Panel:
Val Moraes CFM is the Managing Director of GregMore Group, a Facilities Management Consultancy based in Auckland, New Zealand.

He has more than 25 years of Facilities Management experience in various countries including India, Australia and New Zealand. His past experience includes senior FM roles with Super deluxe Hotels (Oberoi Group), High Rise Commercial Buildings (Colliers International) and Supermarkets (Progressive/Woolworths Australia) besides large Corporates.

He holds a Graduate Certificate in Building Management (GCBM) and a certificate in Project Management from Victoria University, Wellington.

He is also the first New Zealander to be accepted as a Certified Facilities Manager (CFM) from International Facilities Management Association, (IFMA).

Besides being one of the Founding Fathers and Foundation Board Member of Facilities Management Association of New Zealand (FMANZ), he is also the Immediate Past Chair and currently sits on the FMANZ Board besides representing the association at Global FM.

Val is an Accredited Professional for Green Star rating of Buildings in New Zealand (GSNZAP).

Stephen_Ballesty
Stephen Ballesty is Director and Head of Advisory with the Sydney, Australia area office and formerly directed R&D for Rider Levett Bucknall, a global facilities services firm. He supports and advises clients in core service areas critical to facilities projects:
•Asset Advisory
•Procurement Strategies
•Facilities Consultancy
•Risk Mitigation & Due Diligence
•Property Taxation
•Building Surveying
•Litigation Support

Stephen is a current IFMA Director and chair of the Research Committee, previous Trustee of the IFMA Foundation, and National Chairman of the Facility Management Association of Australia. He has served in numerous capacities and received honors and awards in FM in Australia.

David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)
David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:
David Reynolds – FMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov – FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll – FMCC Board Member as Secretary & STAG Chair


Financial Performance is the Basic Unit of Measure for Businesses by Stephen Brown

Wednesday, April 22nd, 2015

By Stephen Brown (FM-adviso, Ltd.) & FMCC STAG Member. 22 April 2015. Financial performance is the basic unit of measure for businesses. ….. shift your thoughts to consider your investment in IFMA / FMCC membership


Series kickoff-a wide ranging view of FM consulting for all FMs

Thursday, April 16th, 2015

This is an interactive, wide ranging, ten minute discussion for all FMs. John Ringness and Markus Groll take the point of view of any facility manager in circumstances where a consultant may be of help. For the FM who has not used a consultant, or had an unhelpful experience with one, questions like what to do, what to ask for, where to look, what to expect, what will it cost, how to relate, and even why not simply obtain the required knowledge on the Internet… can confuse and discomfort. John and Markus deal with them thoroughly and responsively in this lively podcast. The critical theme of building trusting relationships, which will recur in the podcasts ahead, first arises here.

Questionaire:
1) When should an FM Manager consider engaging with a FM consultant?
2) Once the FM manager realizes he/ she needs a consultant, how would they locate FM Consultant
3) How much would an FM Manager expect to pay an FM consultant for a project?
4) What are some terms and conditions FM Managers need to ensure are in the contract with the FM Consultant?
5) The internet has so much information on it, why would an FM Manager ever need to hire an FM consultant?
6) What are some main topics when a FM Manager should engage an FM consultant?
7) Which are some KPIs in order to measure the performance of an FM consultant?
8) How you can find out that the FM consultant is the right choice for your certain Problem?

The Panel:

John Ringness, SFP, MRICS, Vancouver, Canada

John Ringness was the Chief Facilities Officer of Kohinoor Group in Mumbai, India as well President & CEO of NEXT Facility Management Solutions, an international consulting practice, and a global FM Conference speaker. For the past 30 years John has held various leadership positions for multinational companies both in the profit and not-for profit service sectors such as Corporate, Academic, Healthcare, and Integrated Townships. NEXT Facility Management Solutions is based in Vancouver, British Columbia, Canada.
John has a single focus: to assist companies and Facility Management Professionals in reaching their strategic objectives by multiplying the potential of existing assets (human, physical, and financial) and driving measurable, sustainable results. John is a professional member of the International Facility Management Association (IFMA), a member of IFMA’s FM Consultants Council, serving as its President. John is a lifelong learner, having completed the Facility Management program at the University of Toronto, the Sustainability Facilities Professional designation with International Facility Management Association, a Professional Member of the Royal Institution of Chartered Surveyors, and a number of other educational programs. IFMA utilizes John as a Subject Matter Expert in the development of their educational program, a member of the Indian Green Building Council, and serves on the Board of Directors of the new IFMA Chapter in Mumbai India. He also serves as the Global Liaison – India, IFMA’s FMCC.

Markus Groll, Architect BYAK, Frankfurt, Germany

Markus Groll, a registered architect & CEO isar1 AG, Germany, has been in the commercial design profession since 1988. As the founder and manager of companies in Germany, Jordan and the UAE, he has acquired a wealth of experience in architecture, construction and facilities management over the past 25+ years specializing in project planning and management in accordance with industry specific best practice standards. Working with major clients in a consultancy capacity, he has provided advice and expertise on all aspects of building construction and maintenance. Due to his IT affinity Markus has been also working with clients and companies to lead the implementation and configuration of CAD, BIM, CAFM, IWMS, IMMS and CMMS software applications. In 1999, he has established the IFMA Regional Chapter “Inn-Salzach” with the primary focus on informing about IFMA and facilities management best practice whilst securing new members for the IFMA. Markus was also the co-author of the German IFMA Planning & Project Management course and has been teaching that course for IFMA since 1998.

David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)

David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:

David Reynolds – FMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov – FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll – FMCC Board Member as Secretary & STAG Chair


IFMA FMCC Membership Coordinator Stephen Brown: “It is a great day!”

Thursday, April 2nd, 2015

By Stephen Brown (FM-adviso, Ltd.) & FMCC STAG Member. 02 April 2015. It is a great day! This is the beginning of expanded activities from the offices of the IFMA Facility Management Consultants Council Membership Coordinator. It is an exciting time… The Membership Coordination Office (MCO) has new initiatives that have already commenced with a ‘soft start’. This communication is… Read the full article »