Resources

Tag: FMCC Podcast Coordinator David Reynolds

ISO 55000: Changing the Conversation

Friday, May 6th, 2016

Panel:

Nicholas Fioravante
David Reynolds, CFM, FMP

Overview:

“ISO 55000: Changing the Conversation”

Nicholas Fioravante has worked with mechanical/HVAC, electrical, fire protection, and structural and environmental systems, components, and issues, evaluating facility upgrades for technical and financial performance. He has addressed operations and maintenance in a wide range of facilities. He is presently with Sodexo, as Senior Director in North America Technical Support.

He came to adopt and promote a view of managing facilities and equipment as performing assets. Recently, the International Organization for Standardization, ISO, released ISO 55000, a management framework for physical assets, which integrates considerations of cost, performance and risk throughout the asset life cycle. Acquiring and maintaining facilities and equipment in an ISO 55000 milieu focuses the FM on optimizing the yield of the asset for the entire life cycle. This has particular influence in managing facility performance and maintenance.


FM Consultants Podcast 2015-13: Discussion by Chris Payne (UK), Markus Groll (Germany) & David Reynolds (USA)

Thursday, August 6th, 2015

FM Consultants Podcast 2015-13: Discussion by Chris Payne (UK), Markus Groll (Germany) & David Reynolds (USA) on “Everything You Wanted to Know About Social Media, But Were Too Afraid To Ask”

Recorded on: June 10th, 2015

Panel:
Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator
Markus Groll , Architect BYAK, Frankfurt, Germany, isar1 AG, FMCC Board Member as Secretary & STAG Chair
David Reynolds, FMCC STAG Member as Podcast & Audio Coordinator

Overview:

Chris Payne and Markus Groll join David Reynolds on the topic of social media in FM. This podcast immediately followed their World FM Day webinar, “Everything You Wanted to Know About Social Media, But Were Too Afraid To Ask.” Markus, trained as an architect and commercial designer, has 25 + years as a senior consultant to major clients in implementation and use of software systems employed over the facility life cycle. Chris, also with over 25 years’ experience, focuses on adding value in the delivery of FM services, especially through innovation.
Internet, portable devices, and the Internet of Things are carrying FM forward in promising ways, but at the same time consume time and energy in a flood of communications and information. In this brief podcast, Chris and Markus acknowledge the problem from the point of view of the individual FM, especially if you are a consultant. They quickly follow with approaches already underway by organizations to use current generation social media to help with responsiveness and reducing the role of e-mail. Turning to the Internet of Things, they see large potential, but security remains an issue. Is your refrigerator forwarding SPAM, instead of just keeping it cold?


FM Consultants Podcast 2015-12 – Discussion by Jon Martens (USA), Stephen O. Jagun (Nigeria), Chris Payne (UK) & David Reynolds (USA)

Thursday, July 23rd, 2015

FM Consultants Podcast 2015-12 – Discussion by Jon Martens (USA), Stephen O. Jagun (Nigeria), Chris Payne (UK) & David Reynolds (USA) on “Eko Atlantic City”

Recorded on: June 9th, 2015

Panel:
Jon E. Martens, IFMA Fellow, President, JEMCOR LLC
Stephen Ola Jagun, Principal Partner, Jagun Associates
Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator
David Reynolds, FMCC STAG Member as Podcast & Audio Coordinator

Overview:

The Nigerian government/Lagos State was in search of a permanent solution to protect Bar Beach in Victoria Island from the impact of severe coastal erosion, and to safeguard Victoria Island from the threat of flooding. This area is expected to become the new financial epicentre of West Africa by the year 2020. By that time, Nigeria will be one of the world’s 20 largest economies. Eko Atlantic is the essential city for Lagos currently under construction off Bar Beach, Victoria Island. The impact on the FM is significant, as it will demand a paradigm shift in the current state to a future state that combines influence and capabilities, the utilization of expertise and the reduction of cost, and the creation of a transparent environment requiring more effective communication. It is the transformation from management to leadership, from facility management to organizational leadership.

Questionaire:

1. Have there been any steps taken to identify, recruit and train the facilities management personnel that will be required?
2. How does the Eko Atlantic planning process include occupant input while the city is not yet built?


FM Consultants Podcast 2015-10 – Discussion by Kit Tuveson (USA), Bill Conely (USA) and David Reynolds (USA)

Thursday, June 25th, 2015

FM Consultants Podcast 2015-10 – Discussion by Kit Tuveson (USA), Bill Conely (USA) and David Reynolds (USA)on “Communication in consulting Projects”

Kit Tuveson and Bill Conely condense a wealth of FM experience with consulting project communications into a few minutes of accurate and sharply focused guidance on a topic that can never receive too much attention. Bill begins by asserting that the consultant carries the load for project communication concerning every project member, activity, and development: current and future.

A consultant can never communicate too much, nor too well, nor receive too much feedback, even when progress is steady and uneventful – and especially when not. Staying positive doesn’t get the job done on its own, but nothing else works nearly as well without it.

How does a consultant know what, when, and whether project communications are working? Kit engages this question by collecting the communication tools available and dialog with the client as to which to employ, in what style, when, how, and how to make adjustments when needed. A client should experience a consultant as proactive and transparent, exceeding expectations in communication. Doing so stands against the hazards that hide in assumptions that work is going smoothly, on the way to the next milepost, and more after. Assume everything is fine until it turns out that it’s not? Bad idea. Communication is how you and your client will know what’s happening, and what to do.

You may notice the quality of Kit Tuveson’s voice is raspy. Kit was ill with cancer when he recorded this podcast in March of 2015. He has since passed away and we deeply regret his loss. We will always be grateful for his commitment to IFMA’s FM Consultants Council. We invite you to listen. In Kit’s typical fashion, he will lead you to enjoy and to glean something worthwhile.


FM Consultants Podcast 2015-05 – Discussion by Daniel Goldsmith (USA), Chris Payne (UK) and David Reynolds (USA)

Thursday, May 21st, 2015

Consultant knowledge, skill and confidence, and, notably, character, form the foundation of the client relationship. Daniel Goldsmith builds on these pillars with what the consultant brings to the growing relationship from each of the three. But how does an FM consultant know that the relationship is firm and healthy? Chris Payne contributes a variety of indications, useful separately and together. Finally, the panelists emphasize how FM consulting is much more than subject matter expertise. Consultant integrity, being an effective communicator, and fitting smoothly into the dynamic work environment, and carrying through with valuable deliverables bring trust to sustain the relationship.


FM Consultants Podcast 2015-04 – Discussion by John Rimer (USA), Rich Fanelli (USA) and David Reynolds (USA)

Saturday, May 9th, 2015

Branding and rebranding: modern necessities in FM consulting – how to develop, maintain, and evolve your brand

John Rimer and Rich Fanelli examine branding, with specific attention to creating and evolving a brand in the era of the Internet. What is in a brand? Why and how should a consultant compose, establish, then change branding? Is all this effort worthwhile? Yes, a brand brings recognition and familiarity, keeping light on a trusted relationship – an important business resource for client and consultant alike.


FM Consultants Podcast 2015-03 – Discussion by Barbara Kane-Stokes (USA), Garry Brinton (USA) and David Reynolds (USA)

Sunday, May 3rd, 2015

Client satisfaction: how to get it, how to get it back, and how to recognize that you need to do so

Barbara Kane-Stokes and Garry Brinton go deeply and thoroughly into consulting client satisfaction – approaches, key components, and signs of client well-being, or of deterioration of the relationship. In the conclusion of the podcast, they each take up a project where the client insisted upon unrealistic results that introduced high levels of risk, potentially severe consequences, and became very unhappy when the consultant pointed this out. Both projects eventually succeeded. Listen to learn what brought this about.

Don’t miss this FMCC Membership Benefit Opportunity!!!
If you are an FMCC member we are delighted to conduct an interview about your FM related topics. It just takes some minutes for the recording and “your” podcast will be published in the “FMCC Podcast Series”. Our contact form will forward your request to our podcast Team.

Questionaire:
1) What are the key elements of enduring satisfaction for FM consultant customers?
2) How do FM consultants manage customer expectations?

The Panel:

Barbara Jo Kane, CFM
Barbara started Kane Consulting, a real estate and facilities management solutions company, in January 2001. Barbara’s expertise is working with tenants and or tenant owned buildings in the areas of leasing, subleasing, facilities-construction project management, move management, facility service contracts and establishing security systems and other like services. Barbara assists her clients in obtaining LEED certification points for their buildings and recommending “Green” facility service vendors to maintain corporate facilities.

In the fifteen years prior to starting her own firm, Barbara has held executive management positions in the areas of real estate and facilities management for Health Net, Fremont General Corporation and Candle Corporation. She also worked for CB Richard Ellis supporting the Bank of America where she was a Sr. Project Manager managing 800 bank construction projects with a staff of 8 project managers. Barbara is a Certified Facilities Manager (CFM) and a licensed Real Estate broker in the State of California. She has been a speaker for the American Management Association and IFMA. She was on the International Board of Directors of IFMA as well as President of the San Fernando Chapter and President of the Los Angeles Chapter of IFMA.

Garry Brinton
Garry Brinton is Senior Business Development and Project management Executive in the Brinton Group of Harrisburg, Pennsylvania, U.S.A. He has over 30 years experience related to business development, facilities planning and design, and project management. His specialties include
•Creative and effective strategies to acquire and retain clients
•Strategic facilities planning for proper alignment of people, process, and place
•Facilities related project management from initiation to close-out, featuring rigorous and proactive management of project budgets, schedules, procurement, and performance.

Garry previously held upper management posts with companies engaged in facilities consulting and project Management.
He served as an FMCC Board member in the 2012 to 2013 term.

David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)
David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:
David Reynolds – FMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov – FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll – FMCC Board Member as Secretary & STAG Chair


FM Consultants Podcast 2015-02 – Discussion by Teena Shouse , Michel Theriault and David Reynolds

Thursday, April 30th, 2015

Clear, responsive, communications are essential in a consulting engagement, from exploration to conclusion. Teena Shouse goes straight to the specifics of defining, performing, charging, and billing for services: from making responsive proposals, to scope, deliverables, and billing practices. But why is the client confident enough to issue an RFP to begin with? Michel Theriault shows that knowledge growing from consulting projects (when not proprietary for the client) should be shared in the FM community. Does this seem a paradox, giving away hard earned information that confers a competitive advantage? Michel shows otherwise – that writing, publishing, speaking, exhibiting, presenting, teaching… all add business advantage to FM consulting and FM overall.


FM Consultants Podcast 2015-01 – Discussion by Val Moraes, Stephen Ballesty and David Reynolds

Thursday, April 23rd, 2015

Consultant collaboration that serves the Client

FM, like other professions, employs specialized knowledge, skills, and experience. For the FM consultant engaged with a client project, partnering with other consultants can be essential, but how to develop, manage, and maintain this resource? Val Moreas and Stephen Ballesty focus on collaboration among consultants to optimize outcomes for the Client.

Don’t miss this FMCC Membership Benefit Opportunity!!!

If you are an FMCC member we are delighted to conduct an interview about your FM related topics. It just takes some minutes for the recording and “your” podcast will be published in the “FMCC Podcast Series”. Our contact form will forward your request to our podcast Team.

Questionaire:
1) Is collaboration with other FM consultants part of your practice? If not, do you think that collaboration could be worthwhile?
2) How readily could you identify another consultant for collaboration?
3) What provisions and circumstances can lead to a productive collaboration for consultants, and best value for the Client?

The Panel:
Val Moraes CFM is the Managing Director of GregMore Group, a Facilities Management Consultancy based in Auckland, New Zealand.

He has more than 25 years of Facilities Management experience in various countries including India, Australia and New Zealand. His past experience includes senior FM roles with Super deluxe Hotels (Oberoi Group), High Rise Commercial Buildings (Colliers International) and Supermarkets (Progressive/Woolworths Australia) besides large Corporates.

He holds a Graduate Certificate in Building Management (GCBM) and a certificate in Project Management from Victoria University, Wellington.

He is also the first New Zealander to be accepted as a Certified Facilities Manager (CFM) from International Facilities Management Association, (IFMA).

Besides being one of the Founding Fathers and Foundation Board Member of Facilities Management Association of New Zealand (FMANZ), he is also the Immediate Past Chair and currently sits on the FMANZ Board besides representing the association at Global FM.

Val is an Accredited Professional for Green Star rating of Buildings in New Zealand (GSNZAP).

Stephen_Ballesty
Stephen Ballesty is Director and Head of Advisory with the Sydney, Australia area office and formerly directed R&D for Rider Levett Bucknall, a global facilities services firm. He supports and advises clients in core service areas critical to facilities projects:
•Asset Advisory
•Procurement Strategies
•Facilities Consultancy
•Risk Mitigation & Due Diligence
•Property Taxation
•Building Surveying
•Litigation Support

Stephen is a current IFMA Director and chair of the Research Committee, previous Trustee of the IFMA Foundation, and National Chairman of the Facility Management Association of Australia. He has served in numerous capacities and received honors and awards in FM in Australia.

David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)
David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:
David Reynolds – FMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov – FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll – FMCC Board Member as Secretary & STAG Chair