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Tag: customer service

How Engagement Improves Customer Service in Facility Management – a Lesson from Libraries by Chris Payne

Sunday, September 20th, 2015

In the late nineteen-nineties, an English town library was faced with declining demand. Like so many other library facilities, an increasing proportion of users were choosing to buy books cheaply from discounters, online booksellers and supermarkets. Early Internet users were also obtaining more content online; a trend that would later evolve into a flourishing market… Read the full article »