FM Consultants Podcast 2015-02 – Discussion by Teena Shouse , Michel Theriault and David Reynolds

Thursday, April 30th, 2015

IFMA’s FMCC: FM Consultant’s Podcasts
IFMA’s FMCC: FM Consultant’s Podcasts
FM Consultants Podcast 2015-02 - Discussion by Teena Shouse , Michel Theriault and David Reynolds



FM Consultants Podcast 2015-02 – Discussion by Teena Shouse (USA), Michel Theriault (Canada) and David Reynolds (USA) on “The business side: Sustaining a consultancy and adding knowledge to the FM community”

Clear, responsive, communications are essential in a consulting engagement, from exploration to conclusion.  goes straight to the specifics of defining, performing, charging, and billing for services: from making responsive proposals, to scope, deliverables, and billing practices.  But why is the client confident enough to issue an RFP to begin with? Michel Theriault shows that knowledge growing from consulting projects (when not proprietary for the client) should be shared in the FM community. Does this seem a paradox, giving away hard earned information that confers a competitive advantage? Michel shows otherwise – that writing, publishing, speaking, exhibiting, presenting, teaching… all add business advantage to FM consulting and FM overall.

Don’t miss this FMCC Membership Benefit Opportunity!!!

If you are an FMCC member we are delighted to conduct an interview about your FM related topics. It just takes some minutes for the recording and “your” podcast will be published in the “FMCC Podcast Series”. Our contact form will forward your request to our podcast Team.


Teena Shouse: How to define, price, and bill services in order to obtain and retain clients? Michel Theriault: Marketing – giving back knowledge to the FM community and client perception of FM consultant value.

The Panel:


Teena Shouse, CFM, IFMA Fellow

Teena has more than 27 years of facility management experience. Her primary expertise includes Project Management, Business Process Improvement, Sustainability in Facility Management, staff development, outsourced contract governance, capital planning and budgeting, and operations & maintenance.

Before joining Facility Engineering Associates, she was Vice President of Strategic Partnerships with ARAMARK, where she oversaw collaborative strategies.

Prior to ARAMARK, Teena was the GM of Employee Services at Sprint for 18 years. She was part of the design and construction team that researched, planned and built the 4.2 million SF campus in Overland Park, KS. As GM, she was involved in all aspects of campus operations from day-to-day operations to retail services.

She creates and teaches Facility Management and Sustainability courses for IFMA and FEA, and is a guest speaker at numerous North American and International conferences and universities.

From 2005-2007, she served as the Chair of the IFMA Board of Directors. She is the immediate Past Chair of the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium.



Michel Theriault, FMP, RPA, LEED AP Principal, Strategic Advisor

Michel is Principal of Strategic Advisor, an FM consulting firm helping facilities departments develop strategies, solve problems, improve services and implement best practices.

With 25 years in Facility Management delivering facility services in-house and with an FM outsourcing provider, Michel has deep practical experience managing facilities from high-profile office towers to critical facilities. He has earned awards for the buildings he managed, including several BOMA Certificate of Excellence awards and the Pinnacle Award for customer service.

He is also activity involved in the industry, with 22 years as an IFMA member, participation in FM associations and currently as the Academic Coordinator for Ryerson University’s Facility Management Certificate Program in Toronto, Canada.

Michel has been recognized for his contribution to FM with a Distinguished Author award from IFMA for his book “Managing Facilities & Real Estate”. He contributes FM articles to leading magazines around the world, delivered seminars at national and international FM Conferences and delivered Facilities training in Dubai, Abu Dhabi, Jeddah, Singapore, Abuja (Nigeria), Kuala Lumpur, Muscat, Bermuda and Toronto.

Michel’s experience, knowledge and approach to FM comes across in his consulting and training, with practical, real-world solutions that help Facility Managers develop and implement strategic initiatives.



David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)

David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

The FMCC Podcast Team:


David ReynoldsFMCC STAG Member as Podcast & Audio Coordinator
Shamo Mikayilov FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus GrollFMCC Board Member as SecretarySTAG Chair

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