FM Consultants Podcast 2015-11 – Discussion by Teena Shouse (USA), David Reynolds (USA) & Chris Payne (UK)

Thursday, July 9th, 2015

IFMA’s FMCC: FM Consultant’s Podcasts
IFMA’s FMCC: FM Consultant’s Podcasts
FM Consultants Podcast 2015-11 - Discussion by Teena Shouse (USA), David Reynolds (USA) & Chris Payne (UK)


Teena Shouse David Reynolds Chris Payne

FM Consultants Podcast 2015-11 – Discussion by Teena Shouse (USA), David Reynolds (USA) & Chris Payne (UK) on “Benchmarking: It’s Much More Than Just a Bunch of Numbers”

Recorded on: May 28th, 2015

Teena Shouse, CFM, IFMA Fellow
David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)
Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator


Today’s title is Benchmarking: It’s Much More Than Just a Bunch of Numbers.
In this FMCC Podcast, recorded May 28, 2015, Teena Shouse, CFM and IFMA fellow, joins Chris Payne and David Reynolds to discuss benchmarking. The value that benchmarking can deliver to FM in evaluating progress and results depends on accuracy and clear understanding of data. Teena argues for measurements that are few in number, key to performance, and especially useful in the context of a Balanced Scorecard. Balanced Scorecard can keep objectives and goals clear and well aligned among all groups with a stake. Can FM work management, facility information, and other technologies, which are becoming progressively more integrated in BIM (Building Information Modeling), “big data”, and analytics, serve in forming and utilizing benchmarks? In a podcast of just a few minutes, Teena surrounds the subject.

The Panel:

Teena Shouse

Teena Shouse, CFM, IFMA Fellow

Teena has more than 27 years of facility management experience. Her primary expertise includes Project Management, Business Process Improvement, Sustainability in Facility Management, staff development, outsourced contract governance, capital planning and budgeting, and operations & maintenance.

Before joining Facility Engineering Associates, she was Vice President of Strategic Partnerships with ARAMARK, where she oversaw collaborative strategies.

Prior to ARAMARK, Teena was the GM of Employee Services at Sprint for 18 years. She was part of the design and construction team that researched, planned and built the 4.2 million SF campus in Overland Park, KS. As GM, she was involved in all aspects of campus operations from day-to-day operations to retail services.

She creates and teaches Facility Management and Sustainability courses for IFMA and FEA, and is a guest speaker at numerous North American and International conferences and universities.

From 2005-2007, she served as the Chair of the IFMA Board of Directors. She is the immediate Past Chair of the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium.

David Reynolds, MS, FMP, CFM

David Reynolds is an FM consultant based in Mississippi, in the U.S. His involvement in FM arose out of work in engineering, operations, and related information technology. He has a lifelong interest in how people experience the built environment. He began consulting in offshore oil field and inland marine transportation during the 1990s, building teams that streamlined and transformed production processes. He has continued in technical operations and project management roles since, concentrating exclusively in FM since joining IFMA in 2002. He earned the CFM in 2014.

Helping FMs to gauge, interpret, and take action in order to make processes reliable, productive, and resilient is the mission of FM-CONSULT-CREATE, his consultancy.
He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives.

Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.

Chris Payne

Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator

Chris works in a consulting capacity to help facilities management providers embed more efficient ways of working within their delivery contracts. With a strong focus on innovation, he contributes to improvement activities through the development of frameworks, software systems and technology to capture and incorporate new ways of working that saves cost and enhances operations.
With over 25 years of experience working on the built environment, Chris has comprehensive insight into the construction and maintenance of facilities within a number of industry sectors, including: social housing, critical environments, defence estates, food processing and commercial office space. In recent years, through the successful delivery of consultancy projects, he has helped clients secure more profitable work by moving beyond standard delivery approaches to find new ways of adding value to facility end-users and occupants.
Based near Glasgow in Scotland, he travels extensively to support an international client base.

The FMCC Podcast Team:

DavidReynoldsChris PayneShamomgroll

David Reynolds - FMCC STAG Member as Podcast & Audio Coordinator
Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator
Shamo Mikayilov - FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus Groll - FMCC Board Member as Secretary & STAG Chair

Thanks to the FMCC Sponsors:

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This post is powered by IFMA, FMCC & FMCC STAG Team. If you have any question about the FMCC STAG Team or sponsor opportunities drop a line to Markus Groll or David Reynolds and also note our upcoming events @


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