FM Consultants Podcast 2015-05 – Discussion by Daniel Goldsmith (USA), Chris Payne (UK) and David Reynolds (USA)

Thursday, May 21st, 2015

IFMA’s FMCC: FM Consultant’s Podcasts
IFMA’s FMCC: FM Consultant’s Podcasts
FM Consultants Podcast 2015-05 - Discussion by Daniel Goldsmith (USA), Chris Payne (UK) and David Reynolds (USA)


Chris PayneDavidReynolds

FM Consultants Podcast 2015-05 – Discussion by Daniel Goldsmith (USA), Chris Payne (UK) and David Reynolds (USA) on “Healthy client relationships: from strategy to troubleshooting”

Consultant knowledge, skill and confidence, and, notably, character, form the foundation of the client relationship. Daniel Goldsmith builds on these pillars with what the consultant brings to the growing relationship from each of the three. But how does an FM consultant know that the relationship is firm and healthy? Chris Payne contributes a variety of indications, useful separately and together. Finally, the panelists emphasize how FM consulting is much more than subject matter expertise. Consultant integrity, being an effective communicator, and fitting smoothly into the dynamic work environment, and carrying through with valuable deliverables bring trust to sustain the relationship.


Question 1: Is there a reliable strategy for an FM consultant to use to build and maintain a strong relationship with a client?
Question 2: How can a consultant monitor client relationships to detect areas needing attention? What kinds of attention are most effective?

The Panel:


 Daniel Goldsmith, DBA
Principal, Daniel M. Goldsmith Consultancy, LLC

Daniel Goldsmith holds a Doctorate of Business Administration (DBA) degree from Argosy University.  His earlier degrees are an MBA from Strayer University and bachelor degree in Business from the University of West Florida.

Dr. Goldsmith enjoys the privilege of contributing to the community of learning at Strayer University as adjunct faculty.  Concurrently, Dr. Goldsmith works as a Facility Management Program Manager in the federal government with management and operational responsibility for approximately two million square feet in Washington, DC.  Dr. Goldsmith holds memberships in the following organizations: The International Facility Management Association (IFMA), the Institute of Management Consultants – National Capital Region Chapter, the American Statistical Association (AMSTAT), and the Society of Human Resource Management (SHRM).  Dr. Goldsmith also serves on the Board of Directors for the Transportation Federal Credit Union, which provides oversight and direction to a member owned financial institution.

Dr. Goldsmith is principal of Daniel M. Goldsmith Consultancy, LLC which is a management consultancy specializing in the practice areas of Strategy, Organizational Development (Performance), Research, and Training.

Dr. Goldsmith’s hobbies include playing classical guitar and riding his Harley Davidson motorcycle.  Daniel and his wife, Christine, reside in Washington, DC



David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer)

David Reynolds is located in Mississippi, U.S.A. David is new to FMCC, a recent CFM, and an FMP since 2004. His background is in systems, project management, and consulting, in small companies serving a variety of clients and industries. He holds degrees in science, engineering, and allied health areas. He focuses on FM as organizations adopt asset management principles and practices following ISO 55000, where clear, visible, interactive, maintainable, process and risk models, data, and measurements can better frame FM in organizational strategies and objectives. Pro bono work includes construction, maintenance, safety, and health. David is also a member of the IFMA Environmental Health and Safety Council.


Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator (Interviewer)

Chris works in a consulting capacity to help facilities management providers embed more efficient ways of working within their delivery contracts. With a strong focus on innovation, he contributes to improvement activities through the development of frameworks, software systems and technology to capture and incorporate new ways of working that saves cost and enhances operations.
With over 25 years of experience working on the built environment, Chris has comprehensive insight into the construction and maintenance of facilities within a number of industry sectors, including: social housing, critical environments, defence estates, food processing and commercial office space. In recent years, through the successful delivery of consultancy projects, he has helped clients secure more profitable work by moving beyond standard delivery approaches to find new ways of adding value to facility end-users and occupants.
Based near Glasgow in Scotland, he travels extensively to support an international client base.

The FMCC Podcast Team:

DavidReynoldsChris PayneShamomgroll

David ReynoldsFMCC STAG Member as Podcast & Audio Coordinator
Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator
Shamo Mikayilov FMCC STAG Member as Social Media Administrator, Webinar Administrator & Podcast/Audio Editor
Markus GrollFMCC Board Member as SecretarySTAG Chair

Thanks to the FMCC Sponsors:

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