#IFMAFMCC #WorldFMDay 2017 Recap/Recording #LiveSlot1719 by Peter Ankerstjerne, IFMA FELLOW and Jeffrey Scott Saunders “Creating “best-in-class” workplace experiences by leveraging service and technology” live from Denmark

Wednesday, April 26th, 2017

 

Date / Time:

  • Copenhagen: 17.05.2017, 11:00 (11am)
  • Houston: 17.05.2017, 04:00 (4am)
  • UTC:  17.05.2017, 09:00 (9am)

Presenter(s): 
Peter Ankerstjerne – CMO/Head of Group Marketing, ISS World Services A/S
Jeffrey Scott Saunders, Director Copenhagen Institute for Futures Studies

    

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All recordings are now available on FMCC TV (YouTube)

See the entire program here


Announcement:

“Visit also IFMA’s Knowledge Library to access FMCC presentations after World FM Week.”


 

#IFMAFMCC #WorldFMDay 2017 #LiveSlot1719 by Peter Ankerstjerne and Jeffrey Scott Saunders

“Creating “best-in-class” workplace experiences by leveraging service and technology” live from Denmark
        

Overview:

The presentation Creating “best-in-class” workplace experiences is designed to help facility management and corporate real estate executives navigate the trends that affect the future of work.  From this understanding, executives and managers can develop robust and resilient workplace strategies that are geared towards an increasingly complex business environment and design a service delivery system that creates value for organizations and stakeholders. This requires going beyond solely looking at workplace activities and creating a balanced focus on end-users’ experiences and supports organizations strategy. It requires that FM executives and managers use service design and management supported by data and
analysis to deliver experiences at the most value generating moments.  The presentation is based on industry and futures research; surveys of approx. 4000 FM, CRE, and outsourcing professionals; and interviews and workshops with 60+ subject matter experts.

Learning Objectives:

  1. Understand and navigate in the trends that will affect the future of work
  2. Develop robust and resilient workplace strategies that are geared towards an increasingly complex business environment
  3. Use service design and management to deliver experiences at the most value generating moments
  4. Insights on how to balance focus on end-users experiences and to support organizations strategy

Presenter(s) Biography:

Peter Ankerstjerne – CMO/Head of Group Marketing, ISS World Services A/S 

Through his more than 20 years with the ISS Group, Peter has been involved in most aspects of Service Management, Facility Management, Outsourcing, Marketing and Strategy Development. Starting his career in ISS Denmark where he worked with Marketing and Business Development, Peter was responsible for developing the Integrated Facility Services model, which is still a key strategic focal point of the ISS organization and where he chairs the IFS Steering Committee.

In 2001 Peter joined the corporate team and today he heads-up Group Marketing reporting to the CEO. He is the author of nine industry White Papers and co-author/editor of three White Books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with the Copenhagen Institute for Future Studies.

Peter is a former trustee at the IFMA Foundation and he is actively involved in the Industry as both speaker and debater. He is member of IFMA, CoreNet, IAOP and is the ISS representative at GlobalFM and EuroFM.

Peter serves on several advisory boards including the Advisory Board for International Business Development at Copenhagen Business School (CBS) and the Strategic Advisory Board at the Int. Association of Outsourcing Professionals (IAOP).

Peter holds an MBA and Bachelor in Marketing Management from CBS, Denmark.

Jeffrey Scott Saunders, Director Copenhagen Institute for Futures Studies

Jeffrey Saunders is a Director at the Copenhagen Institute for Futures Studies (CIFS) and the Workplace Evolutionaries Denmark HUB leader. Previously, he was Chief Consultant at SIGNAL Architects, the head of CIFS Strategy & Innovation, and a national security consultant in the United States. Jeffrey started working at the CIFS in 2007. Jeffrey specializes in applying futures research methodologies including the scenario methodologies in large organizations – public and private. He has extensive knowledge about the future of work and workplace strategy. Jeffrey is sought out public speaker who has presented at IFMA World Workplace, MIPIM, Euro-FM, International Association of Outsourcing Professionals, the Danish Facility Management among others. He has published many articles and reports on corporate real estate, facility management, outsourcing as well as reports on identity formation and organizational culture in Latin America, Middle East, and Africa.

 

The Session is proudly presented by

World FM Day 2017 – The FMCC Event Team:

Ondrej-1Teena ShouseDavid ReynoldsJoshua AmosStephen Brown

Ondrej Strup, IFMA FellowFMCC Board Member as Secretary
Teena Shouse, IFMA Fellow – FMCC Board Member as President-Elect
David Reynolds – FMCC STAG 1st Co-Chair and Podcast & Audio Coordinator
Joshua Amos – Component Liaison at IFMA

Markus GrollFMCC Board Member as 1st Vice President & STAG Liaison
Stephen Brown – Past FMCC Membership Coordinator

Thanks to the FMCC Sponsors:

Platinum Sponsor

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Gold Sponsors

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Silver Sponsors

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This post is powered by IFMA, FMCC & FMCC STAG Team. If you have any question about the FMCC STAG Team or sponsor opportunities drop a line to Markus Groll or David Reynolds and also note our upcoming events @ https://fmcc.ifma.org/events/upcoming-Events


2 responses to “#IFMAFMCC #WorldFMDay 2017 Recap/Recording #LiveSlot1719 by Peter Ankerstjerne, IFMA FELLOW and Jeffrey Scott Saunders “Creating “best-in-class” workplace experiences by leveraging service and technology” live from Denmark

  1. Hi, i am Erna from ISS Indonesia would love to join the session.

  2. Odette Dennett says:

    Sounds interesting

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