FMCC Webinar: “Risk Management and Mitigation through Strategic Facility Management”

Date(s) - 09/16/2015
1:00 pm - 2:00 pm

Date: September 16th, 2015
Time: 1:00 – 2:00 PM Eastern Time Zone (USA)
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 Peter Ankerstjerne, Group Marketing Director, ISS World Services
  Reinhard Poglitsch, Business Development Director, ISS Austria Holding Ltd

To become a strategic and “seemless” partner for their client’s organizations, facility management (FM ) operators need to develop new tools and concepts to help their customers maximize the value added of their operations by better serving their needs. In order to better assist their clients, FM operators need to understand the strategic challenges that their client companies are facing with. Risk Mitigation is such a topic. Reinhard Poglitsch, Business Development Director of ISS Austria & President of IFMA Austria Chapter, in collaboration with Prof. Dr. Alexander Redlein, Vienna University of Technology, Department of Information and Facility Management (IFM), will present the latest findings from their common White Paper “ Risk Management and Mitigation through Strategic Facility Management ”. This presentation is based upon extensive desk research, survey of facility management experts within ISS as well as from professionals in non outsourced FM positions. The significance of risk management and control activities has increased due to various legal initiatives in the United States and Europe, but also due to the current economic situation. In this context, a methodology is presented that provides measures to implement or optimise a company’s risk management system as well as its internal control system (ICS). In addition, a demonstration is made showing how outsourcing facility services “in an optimum way” can be implemented in order to both manage and ultimately minimise risk.

Learning Objectives:
1. Build awareness of White Paper findings from desk research and survey of facility management experts on Risk Mitigation via FM
2. Examine how legal initiatives are shaping the wish of companies to reduce risk
3. Create awareness of how companies could responding to these challenges by introducing new ways to mitigate risk in daily business of companies
4. Discuss ISS’s assessments of the consequences for the FM industry

Presenter(s) Biography:

 Peter Ankerstjerne

Through his more than 20 years with the ISS Group, Peter has been involved in most aspects of Service Management, Facility Management, Outsourcing, Marketing and Strategy Development. Starting his career in ISS Denmark where he worked with Marketing and Business Development, Peter was responsible for developing the Integrated Facility Services model, which is still a key strategic focal point of the ISS organization and where he chairs the IFS Steering Committee.

In 2001 Peter joined the corporate team and today he heads-up Group Marketing reporting to the CEO. He is the author of nine industry White Papers and co-author/editor of three White Books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with the Copenhagen Institute for Future Studies.

Peter is a former trustee at the IFMA Foundation and he is actively involved in the Industry as both speaker and debater. He is member of IFMA, CoreNet, IAOP and is the ISS representative at GlobalFM and EuroFM.

Peter serves on several advisory boards including the Advisory Board for International Business Development at Copenhagen Business School (CBS) and the Strategic Advisory Board at the Int. Association of Outsourcing Professionals (IAOP).

Peter holds an MBA and Bachelor in Marketing Management from CBS, Denmark.

 Reinhard Poglitsch

Through his 25 years with ISS Reinhard has been exposed to most aspects of Facility Service Management and Outsourcing.

Starting his career in ISS Austria where he worked with Security Services Reinhard was involved in the roll out of the Integrated Facility Services model, which is still a key focal point of the ISS organization.

Reinhard is actively involved in the Industry both as manager and speaker and is the Vice-President of the IFMA Austria Chapter.

Reinhard holds an Executive MBA from Henley Reading Business School, United Kingdom.

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