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Author: MG-Author

Outsourcing and Contracting by David Reynolds

Friday, May 3rd, 2019

Time to Repair – KPI, Wicked Problem, or Both? An FMCC Blog Time to repair equipment or restore capability in response to a trouble ticket is appealing as a KPI in a service contract. But is this number also too variable to pin down and agree over? Contractor circumstances, contingencies outside of the control of… Read the full article »