Resources

Author: Chris Payne

Using social media to get more out of your visit to World Workplace 2015 by Chris Payne

Friday, October 2nd, 2015

Using social media to get more out of your visit to World Workplace 2015 World Workplace 2015 begins in Denver in a few days. To get the most out of the event, I have written this article to urge all attending FMCC members to use social media tools to monitor what’s happening in Denver over the duration of… Read the full article »


How Engagement Improves Customer Service in Facility Management – a Lesson from Libraries by Chris Payne

Sunday, September 20th, 2015

In the late nineteen-nineties, an English town library was faced with declining demand. Like so many other library facilities, an increasing proportion of users were choosing to buy books cheaply from discounters, online booksellers and supermarkets. Early Internet users were also obtaining more content online; a trend that would later evolve into a flourishing market… Read the full article »


Three ways that facilities managers must evolve to remain relevant by Chris Payne

Friday, July 17th, 2015

  By Chris Payne, CSS Consultancy (cssconsultancy.com) & FMCC STAG Member as Social Media Coordinator. 16 July 2015. Along with my colleague David Reynolds, we recently had the opportunity to interview Paul Doherty, President of Digit Group, about the impact of workplace innovation and the future of facilities management. Our interview followed Paul’s webinar on “The… Read the full article »


Can the facilities management sector change focus to a reliability and condition based approach to maintenance? by Chris Payne

Saturday, March 28th, 2015

By Chris Payne, CSS Consultancy (cssconsultancy.com) & FMCC STAG Member. 25 February 2015. During a recent meeting with a maintenance organisation, they were exceptionally proud to demonstrate their knowledge, systems and processes to illustrate their technical capability within their specific market area. At the centre of their business, and why they were delighted to pull… Read the full article »


How Do You Measure Success and Advance Your Career? Chris Payne and Lloyd Richards

Thursday, March 26th, 2015

By Chris Payne, CSS Consultancy (cssconsultancy.com) & FMCC STAG Member. 25 February 2015. By Lloyd Richards Jr., President JLR Events and Logistics LLC When starting out in your chosen career, there are often a collection of people who are prepared to mentor and support you; offering the benefit of their wisdom and a mature insight… Read the full article »


Does size really matter that much anymore? by Chris Payne

Wednesday, February 25th, 2015

By Chris Payne, CSS Consultancy (cssconsultancy.com) & FMCC STAG Member. 25 February 2015. It used to be size that matters. The bigger you were, the more advantages you could deliver. I am of course talking about organisational size, (if you were thinking of anything else, put your copy of 50 Shades aside for a moment… Read the full article »