Podcast 2015-05 Healthy Client Relationships: From Strategy to Troubleshooting
Thursday, May 21st, 2015
Consultant knowledge, skill and confidence, and, notably, character, form the foundation of the client relationship. Daniel Goldsmith builds on these pillars with what the consultant brings to the growing relationship from each of the three. But how does an FM consultant know that the relationship is firm and healthy? Chris Payne contributes a variety of indications, useful separately and together. Finally, the panelists emphasize how FM consulting is much more than subject matter expertise. Consultant integrity, being an effective communicator, and fitting smoothly into the dynamic work environment, and carrying through with valuable deliverables bring trust to sustain the relationship.