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Month: May 2015 | View all articles

Podcast 2015-06 The coveted operations manager and project manager positions – you got there, now how do you measure your success and advance your career?

Thursday, May 28th, 2015

Lloyd Richards manages large and rapidly evolving projects as an independent consultant, where he has to establish and maintain an atmosphere of trust and calm from the beginning. At the close of an FMCC webinar on March 19, 2015, Chris Payne and David Reynolds double-teamed Lloyd to extract key points and sharpen his guidance toward […]

Categories: Podcasts


Podcast 2015-03 Client Satisfaction: how to get it, how to get it back and how to recognize that you need to do so

Saturday, May 23rd, 2015

Client satisfaction Barbara Kane-Stokes and Garry Brinton go deeply and thoroughly into consulting client satisfaction – approaches, key components, and signs of client well-being, or of deterioration of the relationship. In the conclusion of the podcast, they each take up a project where the client insisted upon unrealistic results that introduced high levels of risk, […]

Categories: Podcasts


Podcast 2015-05 Healthy Client Relationships: From Strategy to Troubleshooting

Thursday, May 21st, 2015

Consultant knowledge, skill and confidence, and, notably, character, form the foundation of the client relationship. Daniel Goldsmith builds on these pillars with what the consultant brings to the growing relationship from each of the three. But how does an FM consultant know that the relationship is firm and healthy? Chris Payne contributes a variety of […]

Categories: Podcasts


Podcast 2015-04 Branding and Rebranding: modern necessities in FM consulting – how to develop, maintain, and evolve your brand

Thursday, May 14th, 2015

John Rimer and Rich Fanelli examine branding, with specific attention to creating and evolving a brand in the era of the Internet. What is in a brand? Why and how should a consultant compose, establish, then change branding? Is all this effort worthwhile? Yes, a brand brings recognition and familiarity, keeping light on a trusted […]

Categories: Podcasts